Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between you ("User," "you," or "your") and WION ("Company," "we," "us," or "our") regarding your use of our website and services.

By creating an account, making a purchase, or using any part of our platform, you acknowledge that you have read, understood, and agree to be bound by these terms, as well as our Privacy Policy.

• You must be at least 18 years old to use our services
• You represent that all information provided is accurate and truthful
• You agree to comply with all applicable laws and regulations

To access certain features of our platform, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent, abusive, or illegal activities.

All purchases made through our platform are subject to the following terms:

Pricing

• All prices are listed in Indian Rupees (INR) unless otherwise stated
• Prices are subject to change without notice
• We strive to display accurate pricing, but errors may occur
• In case of pricing errors, we reserve the right to cancel orders

Payment Methods

• We accept major credit cards, debit cards, UPI, and net banking
• Payment information is processed securely through encrypted channels
• You authorize us to charge your payment method for all purchases
• Orders are processed only after payment confirmation

Order Confirmation

Receipt of an order confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspected fraudulent activity.

• We currently ship within India only
• Delivery times are estimates and not guarantees
• Standard delivery takes 5-7 business days
• Express delivery options are available in select locations
• Shipping costs are calculated at checkout based on location and order value
• Free shipping available on orders above ₹999
• Risk of loss passes to you upon delivery to the carrier

Return Policy

We offer a 30-day return policy for most products:

• Products must be unused, unworn, and in original condition
• Original tags and packaging must be intact
• Return shipping costs are the responsibility of the customer
• Certain items (underwear, jewelry, sale items) may not be eligible

Refund Process

• Refunds are processed within 7-10 business days after receiving returned items
• Refunds are issued to the original payment method
• Shipping charges are non-refundable
• We reserve the right to refuse returns that don't meet our criteria

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of WION or its content suppliers and is protected by international copyright laws.

You may not:

• Reproduce, distribute, or transmit any content without written permission
• Modify or create derivative works from our content
• Use our trademarks, logos, or brand names without authorization
• Remove or alter copyright notices or proprietary markings

You agree not to engage in any of the following prohibited activities:

• Violating any applicable laws or regulations
• Impersonating any person or entity
• Transmitting viruses, malware, or harmful code
• Attempting unauthorized access to our systems
• Harvesting or collecting user information
• Engaging in fraudulent transactions or payment disputes
• Posting false, misleading, or defamatory content
• Interfering with the proper functioning of the website

To the fullest extent permitted by law, WION shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from:

• Your use or inability to use our services
• Unauthorized access to your account or data
• Errors, mistakes, or inaccuracies in content
• Personal injury or property damage from your use of our services
• Interruption or cessation of our services

Our total liability to you for any claims arising from these terms or your use of our services shall not exceed the amount you paid us in the six months preceding the claim.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to:

• Collection of personal and non-personal information
• Use of cookies and tracking technologies
• Processing of your data for order fulfillment and communication
• Sharing information with service providers as necessary

We reserve the right to suspend or terminate your account and access to our services at our sole discretion, without notice, for conduct that we believe:

• Violates these Terms and Conditions
• Is harmful to other users, third parties, or our business interests
• Involves fraudulent or illegal activities

Upon termination, your right to use our services will immediately cease. All provisions of these terms that by their nature should survive termination shall survive.

We reserve the right to modify or replace these Terms and Conditions at any time at our sole discretion. Material changes will be notified through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Modified" date at the top of this page

Your continued use of our services after any changes constitutes acceptance of the new terms. We encourage you to review these terms periodically.

If you have any questions about these Terms and Conditions, please contact us: