Privacy Policy

Personal Information You Provide

When you create an account or make a purchase, we collect:

• Name and phone number
• Shipping and billing addresses
• Payment information (processed securely by third-party payment providers)
• Date of birth (for age verification)
• Account credentials (username and password)
• Communication preferences

Automatically Collected Information

When you use our website, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses
• Click patterns and navigation data
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from:

• Social media platforms (if you connect your account)
• Marketing partners and service providers
• Public databases and demographic information providers
• Fraud prevention and security service providers

We use the information we collect for the following purposes:

Order Processing & Fulfillment

• Process and complete your orders
• Send order confirmations and shipping notifications
• Handle returns, exchanges, and refunds
• Manage your account and purchase history

Communication

• Send transactional emails (order updates, password resets)
• Respond to your inquiries and customer support requests
• Send marketing communications (with your consent)
• Notify you about promotions, new products, and special offers

Personalization & Improvement

• Personalize your shopping experience
• Recommend products based on your preferences
• Analyze website usage and improve our services
• Conduct research and analytics

Security & Fraud Prevention

• Detect and prevent fraudulent transactions
• Protect against security threats and abuse
• Verify your identity and eligibility
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors for transaction handling
• Shipping carriers for order delivery
• Cloud storage and hosting providers
• Marketing and analytics service providers
• Customer service and support platforms

Legal Requirements

We may disclose your information when required to:

• Comply with legal obligations or court orders
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

We use cookies and similar tracking technologies to enhance your experience and collect information about how you use our website.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when closing the browser

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure.

Security Measures Include:

• SSL/TLS encryption for data transmission
• Secure socket layer technology for payment processing
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Firewall protection and intrusion detection systems
• Regular backups and disaster recovery procedures

You have the following rights regarding your personal information:

To exercise any of these rights, please contact us at privacy@wion.com

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods

• Account Information: Retained while your account is active and for 2 years after closure
• Transaction Records: Retained for 7 years for accounting and tax purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Support Communications: Retained for 3 years for quality assurance
• Website Analytics: Anonymized after 26 months

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

Our website may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by WION.

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible.

If you believe we have collected information from a child under 18, please contact us immediately at privacy@wion.com

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will notify you by:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Modified" date at the top of this policy

Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: